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IPAD reception system Product List

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iPad Reception System "Smart at Reception"

iPad Reception System "Smart at Reception"

Both phone and notifications. Tailored to each customer's reception style!

"Smart at reception" is an iPad reception system that can utilize existing internal lines. It recreates an advanced and stylish reception at a low cost. Since it is a service provided by a SoftBank group company, you can use it with peace of mind. 【Features】 ■ Utilizes existing PBX, effectively leveraging assets ■ Compatible with cloud-based phone systems like Dialpad ■ Supports various communication methods, including phone calls, emails, Slack, LINE WORKS, and Chatwork notifications ■ Management of visitor entry and exit history ■ Integration with schedulers (Office365, G Suite) for planned visits ■ AI reception function with voice reception and learning capabilities * For more details, please refer to the PDF document or feel free to contact us.

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Reception DX Case Study | Revamping the Reception System and Streamlining Reception Services with the Headquarters Relocation

Reception DX Case Study | Revamping the Reception System and Streamlining Reception Services with the Headquarters Relocation

While retaining phone functionality, it also supports email and chat notifications as well as QR code issuance. With the reception renewal aligned with the headquarters relocation, the burden on the general affairs department has been significantly reduced.

As part of the headquarters relocation project, we would like to introduce a case where the traditional fixed phone reception was revamped into an iPad reception system, achieving greater efficiency in the reception process. ■Challenges Before Implementation: Previously, the General Affairs Department received reception calls via fixed phones and managed the operations internally. This process took a lot of time, placing a heavy workload on the General Affairs Department, which resulted in cases where visitors had to wait. We began considering a new reception system at the time of the headquarters relocation. ■Solution: We implemented Smart at reception, which retained the phone functionality while enhancing basic features such as notification functions using email and chat, as well as issuing QR codes. This created a reception flow that allowed direct calls to the visiting departments without going through the General Affairs Department. The ability to expand functionality in the future without additional costs was also a decisive factor in our selection. ■Effects After Implementation: The number of receptions handled by the General Affairs Department significantly decreased, allowing for smoother responses to visitors. The enhanced search functionality also reduced the number of visitors who would simply request to call the representative. *For more details about the service, please download the PDF or feel free to contact us.

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Reception DX Case Study | Achieving Free Addressing and Reception Renewal with Dialpad Integration

Reception DX Case Study | Achieving Free Addressing and Reception Renewal with Dialpad Integration

Abolishing the paper internal phone directory and integrating with Dialpad. Reception is completed simply by searching for employees from an iPad, eliminating dialing mistakes.

We would like to introduce a case where, in conjunction with the transition to a free-address system at our headquarters office, we revamped the reception operations from a paper internal phone number list to an iPad reception system. ■Challenges Before Implementation: Previously, a paper list of internal phone numbers was placed at the reception, and visitors were required to input the phone number of the person they were visiting. With the shift to a free-address system, it became impossible to link extensions to specific handsets, necessitating a change in reception operations while transitioning to the cloud IT phone service Dialpad. ■Solution: We implemented Smart at reception, which can be integrated with Dialpad. Visitors can complete their check-in by simply searching for employees on the iPad, eliminating the need for manual input of phone numbers. As a cloud service, it allows for immediate online updates during departmental transfers, significantly reducing operational burdens. ■Effects After Implementation: There have been no more misdialed numbers or incorrect calls due to unclear departments, and visitors have responded positively. The sophisticated UI has also contributed to the promotion of the free-address system. *For more details about the service, please download the PDF or feel free to contact us.

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Reception DX Case Study | Abolishing Landlines and Implementing Free Addressing

Reception DX Case Study | Abolishing Landlines and Implementing Free Addressing

Direct calls from the reception to smartphones. With LINE WORKS integration, notification methods can be selected for each employee, reducing the workload of message forwarding.

We would like to introduce a case where the reception operation, which relied on fixed phones, was revamped with an iPad reception system and integration with LINE WORKS, in the context of transitioning to a free address system for a floor with approximately 200 members. ■Challenges Before Implementation: Each employee was provided with a fixed phone, and calls from the reception were directed to each individual's fixed phone. As the business expanded and the number of employees increased, the floor became cramped, prompting consideration of a free address system. However, as long as fixed phones were in place, employees could not freely move their seats, making it urgent to adapt reception calls to smartphones. ■Solution: Based on the successful prior implementation in a department in Tokyo, we expanded Smart at reception to the Osaka location. We established a system that allows reception calls to ring directly to each employee's smartphone. Through integration with LINE WORKS, employees can freely choose their notification method from both phone calls and LINE WORKS notifications. ■Effects After Implementation: The workload of handling reception calls was significantly reduced, eliminating interruptions for responding employees. The transition to a free address system also led to the creation of workspaces and the realization of a paperless environment. *For more details about the service, please download the PDF or feel free to contact us.

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Reception DX Case Study | Achieving Free Address Reception through Teams Notifications

Reception DX Case Study | Achieving Free Address Reception through Teams Notifications

Solve reception issues after the discontinuation of fixed-line phones with UniTalk integration. The Teams app will ring simultaneously during reception operations, ensuring reliable support even with free address arrangements.

We will introduce a case where the challenges of reception after completely eliminating fixed phones due to the reduction and relocation of the office, along with the establishment of telework, were solved through the iPad reception system and integration with UniTalk. ■Challenges before implementation: Due to the establishment of telework during the COVID-19 pandemic, the number of employees coming to the office decreased, leading to plans for downsizing and relocating the office. As we transitioned from fixed desks to free address, we eliminated about 30 fixed phones and consolidated them into iPhones. However, since the reception relied on internal phone functions, visitors were unable to contact employees. ■Solution: We implemented Smart at reception, which has a proven track record of integration with UniTalk. We established a system where when visitors perform reception operations, the Teams apps of the responsible department members ring simultaneously through UniTalk. The fact that installation is completed simply by connecting the iPad to the internet without the need for construction also contributed to the swift relocation process. ■Effects after implementation: Reception for visitors, including delivery personnel and suppliers, can be operated without issues even in a free address environment. The reliability as a SoftBank-related company also served as a reassuring factor for the implementation. *For more details about the service, please download the PDF or feel free to contact us.

  • Entrance and exit control system
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Reception DX Case Study | Solving Free Address Reception Challenges with PBX Integration

Reception DX Case Study | Solving Free Address Reception Challenges with PBX Integration

Direct calls from the reception to each employee's smartphone through IZUMO PBX integration. Resolving intermediary issues caused by free-addressing and reducing the workload of administrative staff.

We would like to introduce a case where a corporate group with 70 locations solved the challenges of reception handling due to the implementation of free address systems by integrating an iPad reception system with a cloud PBX. ■Challenges Before Implementation: There was a policy to advance free address systems at 11 locations, which was expected to make it difficult to know where employees were located. Traditionally, administrative staff handled reception calls, but this led to interruptions in main payroll and billing processing tasks every time a visitor arrived. ■Solution: By linking Smart at reception with IZUMO PBX, we established a system that allows direct calls to each employee's smartphone through reception operations. We achieved flexible operational settings, such as simultaneous ringing at each location and forwarding to specific IP phones. ■Effects After Implementation: We prevented confusion caused by the free address system in advance. Unnecessary call handling was eliminated, allowing administrative staff to focus on their primary tasks. The intuitive operability also enables visitors to use the system without confusion. *For more details about the service, please download the PDF or feel free to contact us.

  • Entrance and exit control system
  • Other information systems
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